Refund & Return Policy
We want you to be completely satisfied with your purchase. Please read our refund policy carefully before making a purchase.
Eligibility for Refunds
- Product not delivered within 24 hours of payment confirmation
- Account credentials not working at the time of delivery
- Product significantly different from description
- Duplicate charges on your payment method
Non-Refundable Items
- Digital products that have been successfully delivered and activated
- Subscriptions that have been used or accessed
- Products purchased more than 7 days ago
- Refund requests without proof of purchase
- Issues caused by user error (e.g., changing password, sharing credentials)
Replacement Policy
- If your account stops working within the warranty period, we offer a free replacement
- Replacements are provided within 24-48 hours of request
- Warranty period varies by product (typically 7-30 days)
- Contact us immediately if you experience any issues
How to Request a Refund
- Contact us via WhatsApp or Telegram with your order details
- Provide proof of purchase (order number, payment screenshot)
- Describe the issue you are experiencing
- Our team will review and respond within 24 hours
Processing Time
- Refund requests are reviewed within 24 hours
- Approved refunds are processed within 3-5 business days
- Refunds are issued to the original payment method
- You will receive confirmation once the refund is processed
Last updated: January 2025